B2B Solution

Telecom operators are seeing their revenues from consumer segments fall, so are turning their attention more and more to business clients as potential profit sources. To grasp this opportunity, CSPs need to thoroughly address business client needs in the field of B2B telecommunications. Comarch B2B solution stands alongside the company’s BSS/OSS suite – proven among Tier 1 operators – as an answer to the challenge of telecom business customer management.

The Comarch B2B solution for telecom enterprise service fulfillment focuses on critical problems related to B2B relationships. It addresses such challenges as providing distinct selling strategies to companies of various sizes (small, medium-sized and multi-national corporations – MNC's), delivering and supporting large numbers of customized products and services, managing service level agreements (SLA's), and handling of complex fulfillment processes for telecom enterprise customer management. This solution also supports multiple billing scenarios, such as split billing or billing on behalf.

Telecom Business Customer Management & Fulfillment - Comarch Solution Benefits

Efficiently Manage Customer Information

Implement a flexible business customer organization structure and introduce cost centers with customer care tools designed specifically for managing processes related to multi-national corporations and big enterprises.

Let Customers Manage Their Services

Comarch Corporate SelfCare focuses on business customer processes granting flexibility to delegate responsibilities on various management levels. Create custom functionality and data access definitions for managers or end users.

Manage & Monitor SLA Contracts

Define service-level agreements in actual product or business processes context (as sold to customers) and monitor agreed metrics.

Proactively Monitor & Analyze Service Quality

Ensure superior quality for business customers and resolve service problems before they result in customer complaints.

Provide Multi-Channel Sales

Link all sales channels to the same product catalog and order management tools. Offer a self-service portal for corporate clients to reduce customer service workload and costs.

Automate the Fulfillment Processes

Shorten time-to-market by employing the product and service catalog which drives the process and assures no complex reconfiguration is needed for each new service introduction

Provide Product Variant Offers & Customized Products

Use the flexible Comarch BSS suite to offer standardized variants for Small and Medium Business clients as well as customized solutions and offers for Large Enterprises

Comarch B2B Solution for Telecoms consists of:

Empowering Telecom Enterprise Customers with a Dedicated B2B Solution - Case Study

The components of KPN's previous BSS system required vast amounts of manual work being carried out by its users. Finally, a decision was made to purchase a new, integrated solution, and Comarch matched our requirements perfectly.

Cees Versteeg, Director IT and Operations, KPN Managed Mobile Solutions

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