Automation Control Desk

What is Comarch Automation Control Desk solution?

Comarch Automation Control Desk is a dedicated part of Intelligent Service Desk, focused on the supervision of results of machine learning use cases realized by the AI module in different Comarch products. Automation Control Desks supports the following use cases:

  • Automated situation detection
  • Automated problem detection
  • Automated baseline generation and anomaly detection
  • Knowledge accumulation

Please refer to the machine learning use cases for details. To support these use cases, ACD utilizes the standard mechanisms provided by OSS Service Desk, i.e. checklists to propose the best possible actions required to solve an identified incident, problem or anomaly. ACD also monitors which actions have been selected by the operator in order that the algorithm can gain additional training for implementation in future situations. The mechanism works like recommendations in your favourite online bookstore, but instead of books the system analyzes recovery actions available for the network and service operators.

Comarch Automation Control Desk - solution benefits:

  1. 01 Introduce AIOps to your organization
  2. Integrate and manage all external, heterogeneous systems and new services through the ESB-based platform without impacting those which are already running.
  3. 02 Supervise your artificial intelligence
  4. Personalize the parameters and communicate with your business partners through a secure channel: sort your data (usage, billing etc.) and define all service and data accesses for each business partner.
  5. 03 Automate your assurance processes
  6. Set the data update frequency, define the file formats and other parameters to adapt to business requirements.
  7. 04 Accumulate your organizational knowledge
  8. Use the automated B2B Gateway for fast and reliable web service access to the specific functionalities of the underlying BSS platform.

Introduce AIOps to your organization

Integrate and manage all external, heterogeneous systems and new services through the ESB-based platform without impacting those which are already running.

Supervise your artificial intelligence

Personalize the parameters and communicate with your business partners through a secure channel: sort your data (usage, billing etc.) and define all service and data accesses for each business partner.

Automate your assurance processes

Set the data update frequency, define the file formats and other parameters to adapt to business requirements.

Accumulate your organizational knowledge

Use the automated B2B Gateway for fast and reliable web service access to the specific functionalities of the underlying BSS platform.

Related solutions:

Intelligent Assurance & Analytics

Fault Management

Performance Management

OSS Service Desk

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