Automation Control Desk

What is Comarch Automation Control Desk Solution?

Comarch Automation Control Desk is a dedicated part of Intelligent Service Desk, focused on the supervision of results of machine learning use cases realized by the AI module in different Comarch products. Automation Control Desks supports the following use cases:

  • Automated situation detection
  • Automated problem detection
  • Automated baseline generation and anomaly detection
  • Knowledge accumulation

Please refer to the machine learning use cases for details. To support these use cases, ACD utilizes the standard mechanisms provided by OSS Service Desk, i.e. checklists to propose the best possible actions required to solve an identified incident, problem or anomaly. ACD also monitors which actions have been selected by the operator, in order that the algorithm can gain additional training for implementation in future situations. The mechanism works like recommendations in your favourite online bookstore, but instead of books the system analyzes recovery actions available for the network and service operators.

Comarch Automation Control Desk - Solution Benefits:

  1. 01 Introduce AIOps to your organization
  2. Intelligence is the key to efficient utilization of the hidden knowledge in your organization. People are working hand in hand with intelligent machines, providing the information required to perform the appropriate actions at the right time.
  3. 02 Supervise your artificial intelligence
  4. Perform a centralized and unified set of actions triggered by sophisticated correlation rules using information originating from a comprehensive set of sources and reduce by up to 90% the number of tickets that need to be processed manually.
  5. 03 Automate your assurance processes
  6. Set the data update frequency, define the file formats and other parameters to adapt to business requirements.
  7. 04 Accumulate your organizational knowledge
  8. Embed your operational team’s knowledge in the system in a formalized manner which can be used by machine learning algorithms to increase operational efficiency.

Introduce AIOps to your organization

Intelligence is the key to efficient utilization of the hidden knowledge in your organization. People are working hand in hand with intelligent machines, providing the information required to perform the appropriate actions at the right time.

Supervise your artificial intelligence

Perform a centralized and unified set of actions triggered by sophisticated correlation rules using information originating from a comprehensive set of sources and reduce by up to 90% the number of tickets that need to be processed manually.

Automate your assurance processes

Set the data update frequency, define the file formats and other parameters to adapt to business requirements.

Accumulate your organizational knowledge

Embed your operational team’s knowledge in the system in a formalized manner which can be used by machine learning algorithms to increase operational efficiency.

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