The European SME Survey – a Churn Challenge and a Revenue Opportunity

 

What can you learn?

 

How satisfied are the surveyed SMEs with current telecom services?

What are the most important factors for SMEs when choosing a telecom service provider?

What are the key factors for churn in this segment?

Which services would SMEs be interested to receive from their CSPs in the areas of billing & controls, pricing & bundling and VAS?

 

 

 

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