A telecom SLA (service level agreement) defines a set of specific services tuned to the needs of a given customer, along with quality parameters that can be technical (e.g. measured service availability) or organizational (e.g. reaction time or notification time). SLAs can also define rate reductions and discounts that are applied when a service provider fails to meet the desired service parameters or does not fulfill an agreement. Under the general terms of a telecom SLA, service infringements significantly reduce the revenue from specific services.
Comarch SLA Monitoring allows telecom operators to define and monitor services and related to SLA management, increasing customer satisfaction and minimizing losses resulting from SLA complaints.