Service Order Management

Comarch Service Order Management enables communication service providers to manage service orders during the fulfillment process. It is the core module of Comarch NG Service Fulfillment solution.

Comarch BSS OSS Products - Telecom Service Order Management

Telecom Service Order Management - Features

End-to-end service order management

The system enables creating, modifying/upgrading or terminating services. It manages service orders during the fulfillment process, through the stages of feasibility (availability) checking, reservation and finally provisioning and activation of the services (and underlying network resources).

Dynamic order decomposition

Comarch Service Order Management employs the idea of dynamic order decomposition, based on product catalog / service catalog and service inventory data, which enable to decompose customer orders into technical orders along the TMF SID-compliant CFS-RFS-R model. The orders can be decomposed automatically or manually, through a process managed according to the service / resource factory concept.

Support for order execution

The execution of orders is performed via Comarch OSS Process Management, which enables basic monitoring and tracing of the underlying processes and sub-processes.

“On-the-fly” order changes

The system lets you suspend and resume orders, performing “on-the-fly” order changes (depending on the rules defines per service types).

Notifications of order state changes

Comarch Service Order Management generates notifications of order state changes, which can then be propagated up to the Comarch Customer Order Management module.

Network provisioning orchestration

The mechanism enables to configure the granularity of the order decomposition, so that the existing legacy system or low level network provisioning orchestration can be easily implemented.

Automation for shorter time to market

The order execution times can be shortened, thanks to automating the end-to-end service order management process (with the ability to orchestrate manual sub-processes).

Comarch Service Order Management is a part of:

Ensuring Efficient Service Fulfillment for VPN-based B2B Telecom Services - Case Study


 Considering the comprehensiveness of the solution and its complexity, as well as our ambitious timeframes, we were looking for an experienced and reliable BSS/OSS provider. Comarch has cooperated with various large telco operators, including the Deutsche Telekom group, on various projects over the past 10 years, and that trust was an important factor behind choosing them to be a partner in this strategically important project.

Comarch has demonstrated an understanding of our demands and we engaged in truly collaborative solution development. Their dynamic approach and their ability to listen to our technical and business needs, as well as to adjust the development to best support our goals, convinces us we made the right decision. 

Dr. Marcus Hacke, Founder & Managing Director, ngena GmbH

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