Service Fulfillment

Comarch Service Fulfillment automates the order delivery process and is a core module of a comprehensive solution – Comarch Next Generation Service Fulfillment. It enables you to introduce a component-based service creation process in your company, an idea based on the TMF SID CFS-RFS-R model, managed in the Comarch Service Catalog.

Using the data about services stored in the Service Inventory, Comarch Service Fulfillment triggers a dynamic fulfillment process, executed via Comarch OSS Process Management. The system employs a “service factory” concept, leading to dynamic orchestration of both external service platforms and network / resource-centric network or element management systems (EMS, NMS).  The process is then decomposed into sub-processes, corresponding to orders against service (or resource) factories. The orders are managed by the Service Order Management module.

Comarch Service Fulfillment Features

Reduced time-to-market

Shorten your service design and delivery times, thanks to implementing a component-based service creation process.

Service fulfillment automation

The system lets you automate service fulfillment, starting from customer order to network orchestration., thanks to orchestrating both high-level external service platforms and network NMS, EMS systems. You can however still employ manual sub-processes as parts of an overarching order-to-cash process, if necessary.

Lower costs of service fulfillment

Thanks to employing the service catalog as a source of service delivery rules, you can simplify the service fulfillment process, leading to the decrease in its cost. The system lets you orchestrate existing legacy OSS systems that are treated as service factories, which leads to further cost optimization (no need for a “big bang” approach).

Easier extensions of the service portfolio

Comarch Service Catalog enables your company to embrace new types of services, as it supports building new services also from components delivered by partners – via the service factory concept.

Increased control over field orders

Increased control over the orders requiring field work thanks to pre-integration with Comarch Field Service Management.

Comarch Service Fulfillment is a part of:

Ensuring Efficient Service Fulfillment for VPN-based B2B Telecom Services - Case Study


 Considering the comprehensiveness of the solution and its complexity, as well as our ambitious timeframes, we were looking for an experienced and reliable BSS/OSS provider. Comarch has cooperated with various large telco operators, including the Deutsche Telekom group, on various projects over the past 10 years, and that trust was an important factor behind choosing them to be a partner in this strategically important project.

Comarch has demonstrated an understanding of our demands and we engaged in truly collaborative solution development. Their dynamic approach and their ability to listen to our technical and business needs, as well as to adjust the development to best support our goals, convinces us we made the right decision.

Dr. Marcus Hacke, Founder & Managing Director, ngena GmbH

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