CRM for Telecoms

Comarch CRM for Telecoms is a user-friendly system dedicated to helping customer service representatives build unique and personalized customer relations. The power of Comarch CRM for Telecoms lies in its ability to make life easier for users: navigating in data is streamlined for quick and logical access. Provide superior services, promptly respond to incoming orders and inquiries and include personalized products in your offer thanks to a complete 360-degree customer view run in real-time and always in context.

Comarch CRM for Telecoms is a crucial part of the Comarch Customer Management solution. Pre-integrated with other Comarch BSS/OSS suite components, Comarch CRM for Telecoms automates key processes in the fields of sales, marketing and customer care. The system has a user-friendly GUI with advanced tools for comprehensive support of daily sales and back-office operations based on the “one desk – full service” concept.

CRM for Telecoms - Comarch Solution Benefits

Handle Customer Interactions Quickly & Effectively

Increase responsiveness and take a pro-active approach thanks to accurate information supplied at the right time; benefit from standardized interface design across business processes like Case, Lead, SLA or Contact management.

Constantly Increase Customer Satisfaction

Respond to customer inquiries promptly thanks to convenient data access through a multi-criteria search engine and automated query handling.

Use One Tool for a Holistic Approach to Customer Management

Simplify all customer relationship processes through collaborative and process-driven registration and handling customer cases regarding any of your services.

Streamline Customer Contact Management

Register and manage customer contacts through all channels (SMS, IVR, e-mail, fax, phone, etc.) and activities (marketing, sales, support, collections, etc.).

Reach Your Customers With What They Actually Want

Use lead management to easily register and manage all sales opportunities and match the best offer to customer needs.

Increase Sales Representatives' Efficiency & Productivity

Implement process-centric collaboration between front-lines and back offices, sales teams and marketing departments, business and technical departments to smooth daily interactions and improve results instantly.

Let Our Expertise Work For You

Comarch CRM for Telecoms was designed for telecom industry to support its specific business processes, and developed according to TM Forum industry standards.

Comarch CRM for Telecoms is a part of:

Ensuring Efficient Service Fulfillment for VPN-based B2B Telecom Services - Case Study


 Considering the comprehensiveness of the solution and its complexity, as well as our ambitious timeframes, we were looking for an experienced and reliable BSS/OSS provider. Comarch has cooperated with various large telco operators, including the Deutsche Telekom group, on various projects over the past 10 years, and that trust was an important factor behind choosing them to be a partner in this strategically important project.

Comarch has demonstrated an understanding of our demands and we engaged in truly collaborative solution development. Their dynamic approach and their ability to listen to our technical and business needs, as well as to adjust the development to best support our goals, convinces us we made the right decision. 

Dr. Marcus Hacke, Founder & Managing Director, ngena GmbH

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