B2B Sales & Ordering

What is B2B Sales & Ordering?

Selling services to enterprise customers requires a holistic, omnichannel approach from the moment a lead is captured and qualified to the points that a solution is designed, quoted and negotiated, a bid accepted, an agreement created, a final order received and an invoice raised. 

This is a challenge for many providers due to the lack of integrated systems supporting the whole journey. Lead management is often in one CRM, separated from CPQ and order management systems.  Delivering an initial solution estimate often requires multiple emails, manual and repeated input of data and many calculations, which slows the entire process and quite often results in difficulties in order creation.

The Comarch Telecom B2B Sales & Ordering solution, proven among Tier 1 service providers, addresses these challenges. It provides end to end, lead to cash experience with a single, unified platform. Accurate quotes are always delivered in a matter of minutes in automatic manner. As the quote mechanism is fully driven by the offer definition from the common Product Catalog, the quote becomes an agreement and order seamlessly once the negotiation process is finalized and approved.  Product Catalog stores products’ commercial and technical terms including prices and costs, contract terms, availability and technical information.

The Telecom B2B Sales & Ordering portal provides role-based access with pre-defined dashboards for the entire collaboration chain, and supports the process starting from registration of the lead, to initial quote delivery, approval, order completion and the creation of financial statements.

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B2B Sales & Ordering - Benefits:

  1. 01 Smooth sales processes
  2. Entire lead to cash process in one solution. No more re-typing of customer data or product interests when the customer decides to make a purchase, as the same entities are used across the solution and continuously enriched as the customer and order capture process goes further and further
  3. 02 Product Catalog-driven Quoting and Ordering
  4. It’s now easier than ever before to guarantee bid prices, as quoting and ordering use the same offers. The model-driven approach enables re-usability and innovation, and simplifies multi-tenant quotes and orders.
  5. 03 Personalized Offers and pricing customizations
  6. For VIP customers, especially those in the public sector , it’s extremely important that offer conditions are precisely cut to their requirements. That’s why fully personalized offers and various pricing adaptations are available. The system provides tools preventing fraud, including approval processes and customization rules and boundaries.
  7. 04 Enterprise Frame Agreement management
  8. The solution fully supports Frame Agreements, so the negotiated offer terms can be used widely by a company, its employees and even related firms.

Smooth sales processes

Entire lead to cash process in one solution. No more re-typing of customer data or product interests when the customer decides to make a purchase, as the same entities are used across the solution and continuously enriched as the customer and order capture process goes further and further

Product Catalog-driven Quoting and Ordering

It’s now easier than ever before to guarantee bid prices, as quoting and ordering use the same offers. The model-driven approach enables re-usability and innovation, and simplifies multi-tenant quotes and orders.

Personalized Offers and pricing customizations

For VIP customers, especially those in the public sector , it’s extremely important that offer conditions are precisely cut to their requirements. That’s why fully personalized offers and various pricing adaptations are available. The system provides tools preventing fraud, including approval processes and customization rules and boundaries.

Enterprise Frame Agreement management

The solution fully supports Frame Agreements, so the negotiated offer terms can be used widely by a company, its employees and even related firms.

Related solutions:

Empowering Telecom Enterprise Customers with a Dedicated B2B Solution - Case Study

  • The components of KPN's previous BSS system required vast amounts of manual work being carried out by its users. Finally, a decision was made to purchase a new, integrated solution, and Comarch matched our requirements perfectly.

    Cees Versteeg, Director IT and Operations, KPN Managed Mobile Solutions

    Want to know more? Download PDF materials!

    • White Paper

      White Paper

      How to Create Offers That Really Fit the Needs of Your Enterprise Customers
    • White Paper

      White Paper

      How to Transform Your BSS to Become a “Service Provider of Everything"
    • Comarch Report

      Comarch Report

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    • Solutions for Telecoms

      Solutions for Telecoms

      Complete portfolio of IT solutions and services for Telecommunications
    • Customer Success Stories

      Customer Success Stories

      How telecom operators worldwide embrace success with Comarch BSS/OSS
    • Comarch Overview

      Comarch Overview

      Find out more about Comarch Telecommunications!
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