Work in Store

In the time of focusing on customer’s needs, organising support in store is an important component of company image. A customer should enjoy the possibility of being provided with service at any place by a sales assistant that can access customer details and be able to complete transactions originating from other sales channels. Item return or exchange processes should be executed in the most automated manner. An important aspect is also fast and simple replenishing of stock in a store.
Comarch Retail POS and Comarch Mobile mPOS are applications providing all the mentioned functionalities.

Mobile POS workstation

The Comarch Mobile mPOS solution is an integral part of Comarch Retail platform, an employee can process all sales activities by smartphone or tablet. Both cashiers and sales assistants can take advantage of this possibility, e.g. provide a customer with information whether a specific size is available in a given store.

This approach works well in regular stores as well as in pop-up stores, islands, corners and small boutiques in shopping malls, where it is particularly important to use small devices and be able to approach customers with the offer.

Find out more about Comarch Mobile mPOS

Store back-office

The number of processes executed in a store back-office is constantly decreasing. The quantity of items that must be ordered is determined by the Headquarters on the basis of different types of reports, e.g. a report analysing turnover in a given store. Inventory is more often processed by external companies. But still, there are tasks which will be performed by store employees, e.g. receiving delivered items, returning unsold merchandise to the Headquarters, determining demand on items that customers are looking for but are already unavailable in a given store. In Comarch Retail, these tasks can be processed in the same interface in which customer service is provided, which reduces the duration of employee inductions. 

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