Busting down silos will require that service and product catalogs be integrated.

IT software and services firm Comarch spends a lot of time helping service providers integrate their back-office systems. Of late, one of the major goals of those integration projects is helping carriers not only tie together systems but also transform themselves from mere service providers to service aggregators, using their network and software systems to deliver a wide array of content and other value-added services.

- Where the network and customer were once two different worlds, you now see the need for OSS to be customer oriented, which is drawing together those two worlds, said Krzysztof Kwiatkowski, BSS Product Manager, Comarch S.A.

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