Idea Bank, at the initial phase of its operation, used spreadsheets to prepare commission calculations. What sufficed at first, when the bank was a relatively small financial institution, soon became a nuisance as the bank grew rapidly, mostly due to the expansion of sales channels. Incentive compensation processes no longer kept up with business dynamics.
As the whole process was time-consuming and prone to errors, Idea Bank strived for introducing a system that could not only allow to speed things up, but also serve detailed data on commission costs on all levels of the sales process, control the efficiency of motivational systems and detect commission frauds.
As the Bank is one of the most innovative financial institutions in Poland or even in Europe, receiving several significant awards for its products, that was my ambition to implement such a back-office system for commission settlements that would provide our
bankers with as high user experience as of our applications for customers.
Director of Commission System Department,