Field service automation is a key to success for any organization that deploys a mobile workforce. Automation means speed and optimization, but how can businesses adapt to new technologies that bring such benefits?

Field service operations need thorough analysis, process by process. Comarch’s new ebook, entitled “Fifty Ways to Automate Field Service Delivery”, identifies seven key areas in which field service providers can not only bring automation into play to improve their daily operations, but can also innovate to in order to gain competitive edge.


Described in ebook, key areas are: resource management, service request management, planning and scheduling, business management, work order execution, communication and asset management. In each of these key areas, field service guide presents concrete examples of actions that you can take – explaining how and why businesses can benefit from them.

Because technologies are changing so rapidly in the digital landscape, the ebook also includes a short section on some of the “futuristic” possibilities that are already with us and are being deployed by the most forward-thinking businesses managing field workforce.

Automation Tips for Field Service Operations

Published by Comarch, “Fifty Ways to Automate Field Service Delivery” is both a primer for organizations which are just starting to consider how to improve their operations, and a concise reference for those which are perhaps further down the line of field workforce automation and wish to take their processes to the next step.

Whichever stage you are at, this ebook is an excellent means of ensuring that you are up to speed on the role field force automation plays in topics such as:

  • rapid issue resolution,
  • agile workforce management,
  • optimization of task distribution and service-related processes.

It also serves as an introduction to Comarch Field Service Management solutions, which offer a broad range of fully customizable resource management possibilities and ensure you will always have the right tools in place to ensure your customer-focused service operations run smoothly in the field and in the back office.



How Far May Field Service Operations be Optimized? The answer is what TVCable Group, when they deployed Comarch FSM, was subsequently able to guarantee that 90% of installation orders could be fulfilled within 24 hours – against an SLA of twice that time (read their Case Study here).

“Fifty Ways to Automate Field Service Delivery” may sound like a daunting title, especially when you are concentrating on the daily tasks of running your business. But it is worth remembering that even one tool, thoughtfully and sensibly deployed, can deliver great benefits. Of course, that’s not say that you can’t just go ahead and work on all 50, but make sure to read our ebook first in order to put you on the right track.

Author

Daniel Trociński
FSM Business Development Consultant

Daniel provides consulting in the area of Field Service Management at Comarch Telco. He focuses on innovation and usability of the IT products.

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