E-commerce

 

 

 

Modern B2B sales platform which gives the business partners 24/7 access to your offer.

 

 

Comarch SFA e-commerce is not just an online store, but also the B2B platform used to handle complex commercial relationships between sellers and business customers as well as the execution of transactions between companies and business partners, e.g. suppliers, contractors or distributors. It is a comprehensive system which automates business processes – supporting buying and selling decisions, controlling orders, searching and generating offers.

Functionalities

PRODUCT CATALOG

The intuitive catalog enables easily sorting and searching for interesting items with detailed product card containing all relevant information and pictures. Content management is possible through the back office application which allows you to keep the information updated.

PROMOTIONS

Personalized promotions and dedicated offers for each user containing suggested products with benefit descriptions.

NEWSLETTERS

The ability to create newsletters integrated with Google Analytics. Discount catalogues with image mapping, enabling direct ordering of selected products.

USER PANEL

The user account with individual commercial terms and credit limit. Access to history of orders or payments and the ability to manage delivery options.

ADVERTISEMENTS

The ability to create advertising banners, ads and pop-ups with special offers and the possibility to proceed directly to the order.

CROSS-SELLING

Automatically generated cross-selling based on orders of other clients. Suggestions of most popular products in the region and items purchased by similar customers.

Services

HELP DESK

Comarch Helpdesk is the 1st line of support for Comarch SFA system users. Comarch consultants provide telephone support available in 6 languages (EN, DE, PL, UA, RU, FR) - 5 days a week, 8 hours a day.

TECHNICAL SUPPORT

Comarch 2nd line of support provides email support (ticketing system) concerning the installation, configuration and bug fixing.

MOBILE DEVICE SERVICE

Comarch provides additional mobile device services in order to ensure uninterrupted work for mobile users.

TRAINING

Comarch provides system users with professional training sessions. Trainings are carried out by a professional team of consultants from our Training Center.

HOSTING

Comarch Hosting provides a complete IT environment for applications located in one of the Data Center locations. The secure infrastructure and management services guarantee the efficient operation of business applications. Comarch Data Centers are located in Germany (Frankfurt, Dresden) , France (Lille), USA (Chicago), Poland (Cracow, Warsaw).

MOBILE DEVICES SALES

Comarch works with leading hardware suppliers, including mobile device manufacturers like Apple (Comarch is Apple’s Authorised Reseller) and Samsung.

DATA NORMALIZATION AND HARMONIZATION

As part of the implementation of the Online Distribution module, Comarch offers one-time or cyclical normalization and harmonization services for data obtained from distributors / wholesale outlets.

DATA QUALITY VERIFICATION

As part of the implementation of the Online Distribution module, the cyclical verification of data, obtained from distributors/wholesale outlets, is performed by comparing electronic data with hard-copy versions (reports, and lists generated by the distributor).

GEOCOORDINATES FOR EACH POINT OF SALE

As part of the Geomarketing service we provide application sharing geocoordinate assignment to each point of sale.

Benefits of E-commerce

Benefits

 

  • Increased sales effectiveness thanks to better shopping experience related to 24/7 availability
  • Continuous communication with business partners (orders, accounts receivables, cross-selling, newsletter subscriptions, dedicated, personalized promotions, trade marketing content)
  • Better control over processes through access to all the data and the ability to continuously analyze customer behavior
  • Reduced cost of customer/partner service
  • Automation of activities improves competitiveness, the quality of cooperation and accelerates business processes

Our Clients

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