IT Outsourcing

Outsourcing is a modern management strategy which consists of entrusting an external partner with tasks not directly related to the core business of the company.

This allows the company to focus its means and financial resources on those areas where competitive advantages are achievable. A company deciding to use IT outsourcing obtains the highest quality of service based on experienced and highly qualified staff, ensuring preparation of a professional IT development strategy, corresponding to the customer's business needs. IT outsourcing also allows for easy control and optimization of the budget, reduction of spending on infrastructure maintenance, as well as reduction of spending on employment and training of IT staff. .

Our resources available to you:

• 24/7 monitoring and maintenance center, with a support structure throughout Poland
• A very well prepared team of consultants and engineers from various specialties, with certification from all key technology suppliers
• Service Desk - A single point of contact for handling service calls, developing a knowledge base of problems, monitoring the status of requests, recording response times and fix times
• An interface for the customer to monitor the work and progress of individual steps and tasks
• Professional tools for testing and simulation of computer systems and networks, optimization of hardware platforms and databases
• Knowledge base of changes made by technology manufacturers
• Knowledge base of methods for countering attacks against information systems

We guarantee a service level and system recovery time in accordance with a jointly defined contract Service Level Agreement (SLA) created with the customer's business requirements in mind.

Using our IT outsourcing services, cooperation with Comarch gives you:

Savings:

• Conversion of investment costs (CapEx) into operating cost(OpEx)
• Improvement of cost transparency through fixed monthly fees
• Reduction of spending on expanding the customer's own hardware and service infrastructure with the outsourcing business model
• Optimization of system maintenance costs through transfer of responsibility to the supplier
• Reduction of operating costs associated with employee training and vacations

Business advantages:

• Tailoring of services to the specific needs of the customer
• Guaranteed uninterrupted access to resources based on the SLA
• High level of physical security of infrastructure in the optimum environment of the Comarch Data Center
• System operation in the 24/7/365 model
• Improvement of system availability, taking advantage of the availability of expert knowledge
• Access to a knowledge base and the latest IT solutions
• Stability of business operations
• Transference of the risk associated with the failure-free operation of these systems to the provider