Business Solutions

Comarch offers ECM systems implementations for medium and large enterprises which are looking for stable organizational or departmental solutions that support a specific business area. These solutions are supplement to a company’s core systems (ERP, CRM or Billing) in the area of document processing.

Dedicated business modules, suited to customer requirements, are built based on already prepared products.  This modular approach and the use of already prepared product functionalities ensure the optimization of cost and implementation time.

Business areas that can be improved thanks to these dedicated modules include:

• Accounting of Expenditures | Orders and Purchase Invoices
• Customer Help Desk | Contact Center | Customer documentation

Accounting of Expenditures | Orders and Purchase Invoices

Accounting is involved in purchasing processes as it relates to the verification of expenses, the formal verification of purchase invoices and the realization of payments.

Depending on the supplier, purchase invoices very often exist as hard copies. The workflow of paper documents is ineffective and prone to error (including lost documents). 

The digitalization of documents in the early stages of processing as well as document workflow based on electronic documents ensures measurable benefits:

• accelerated processes for accepting documents (especially when decision-makers are in a different location)
• full control over document status and decision making
• reduced workload – all data describing an invoice are immediately exported to the ERP system

The system can verify all invoices using data from orders which have been previously gathered in the ERP system. It can also identify those who are responsible for making decisions based on cost type and limits, etc.
In an instance when orders are not registered in the system, implementation can also include   order production and acceptance support. Orders control brings measurable financial advantages.

Comprehensive implementation includes processes:

• from ordering to delivery – order production and acceptance,  order and delivery compatibility registration
• from invoicing to payment – verification of whether an expense was necessary and later, exporting this information to the ERP system

Such a solution improves ex post cost control, but allows ex ante cost control as well.

Comarch INFOSTORE ECM implementation in accounting allows:

• reduced operational costs of service
• reduced costs of errors
• optimized costs of orders
• reduction of financial costs – valuation of future costs based on accepted orders allows the creation of an optimal financial reserve

We offer solutions dedicated for the following branches:

• Retail Chains – order processing, invoice processing
• Shipping – shipping invoices and consignment notes processed using of order data gathered in shipping systems. Invoice processing support.

Customer Help Desk | Contact Center | Customer Documentation

The functioning of Customer Help Desk and Contact Center is inseparably related to quick access to customer documents and the ability to immediately verify customer case status.

Comarch INFOSTORE ECM enables the creation of a central electronic archive of customer documentation. This electronic repository is able to store digitalized information and can be fed with current documentation by:

• scanning paper versions of documents in a local customer service point or in the headquarters
• interception of customer emails and faxes
• importing documents generated through billing systems and ERP systems (invoices, billings)

The wide range of integration possibilities makes Comarch INFOSTORE ECM a useful electronic archive, where documents can be directly displayed in a CRM application, Billing or ERP systems.

Comarch INFOSTORE ECM is a solution which integrates with an existing customer database. It has access to all indispensable documents (correspondence, contracts, invoices, permits, evaluations, technical inspections) and supports workflow processes. The Comarch INFOSTORE ECM solution allows:

• reduction of operational costs
• increased security of customer data
• increased customer service quality

Our solutions are dedicated to suppliers of mass services.