ECM in Telecommunications

 

Effective back-end archive for OSS/BSS systems and company’s Knowledge Base

Effective network management (Network Inventory), network processes support (e.g. Network Planning) and Service Fulfilment requires document archiving related to these areas. In the OSS area, archiving technical documentation of a possessed network infrastructure and devices is necessary, as well as archiving project documents related to investments. In the BSS area, archiving is required for printouts from billing systems and invoices. Customer Care support, in turn, requires effective management of correspondence with a client.

Access to stored documents should be granted with regard to areas which the documents refer to. As a result, it is possible to eliminate the time spent on searching for information in scattered systems. An advanced archive, integrated with OSS/BSS solutions, assures quick access to documents directly from the systems’ level. An additional advantage is the possibility to create a knowledge base, in which employees have quick access to required information. 

             

Solution key features

The system enables effective archiving of all types of documents: both structural (financial system invoices, printouts from financial systems) and non-structural (scans of installation protocols, CAD files, graphical documentation files). The solution may be used as a back-end archive for other systems and as an electronic repository as well.

The solution assures:

  • Quick access to information and documents from the OSS/BSS applications level
  • Easiness of integration thanks to WebServices
  • Access via a web user interface
  • Quick, multi-criteria and full-text search
  • Inbuilt OCR/OMR/OBR technologies and automatic indexing technologies
  • Multi-channel document capturing: scanner, e-mail, fax, SMS, files import

Benefits

Thanks to pre-integration, all archived documents are available from the OSS, BSS and Customer Service systems level. A Web user interface enables to create a company knowledge base, which assures the employee quick access to information. The applied architecture provides high effectiveness and scalability of the solution.

Benefits of the solution are for example:

  • Access to entire project documentation from the OSS level
  • Effective archiving of invoices and printouts from billing systems
  • Automation of correspondence
  • Archive for ebok portals –electronic customer service
  • Quick access to information in the Knowledge Base


 

Learn more about Comarch ECM

 

Questions? Contact our consultant.

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