Google Glass

 

 

 

The launch of Google Glass has created not only excitement across the travel industry but totally new opportunities for airports to provide next-generation customer service and to make passenger stay and journey more comfortable with the use of this innovative wearable technology.

 

 

Explore how airports, travelers and shopping assistants can take advantage of Google Glass technology to improve passenger experience and future business performance.

Travellers

  • can get directions to the baggage claim area,
  • can receive taxi fare estimates
  • can check whether a parking is at capacity
  • can verify if there are available outlets in the boarding area
  • can make shopping lists by scanning while putting products in the basket
  • can redeem loyalty points automatically based on barcode, payment confirmation

Airport staff & concierge service

  • can personally welcome each passenger
  • can provide useful information requested by  passengers about airport facilities, flight updates and destination
  • can help answer passengers’ questions relating to their airport journey

Retail stores employees

  • can identify passengers with the use of dedicated application for Google Glass with presentations of their profiles that include personal data, last purchase, interests and recently seen offers
  • can offer a product based on customer preferences

Benefits

Benefits

 

  • complete passenger insight and flight information in real  time
  • quick access to information regarding all stages of the passenger journey
  • richer personalized passenger experience
  • shorter queues at the customer service desk
  • easy to use, hands-free and more user-friendly than other devices

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