Customer Insight

 

 

 

The key challenge for most airports is to gather valuable data from all customer touch points and to access information in real time.

 

 

All customer data should be aggregated in one database, managed centrally with data supplied to other connected systems as needed.

The data hub is the heart of the airport digital initiative. The data regarding marketing, communication and operations is easily available and leveraged to make the airport experience more enjoyable and personalized and to initiate customer-oriented processes in the framework of seamless travel. With the data hub, it is possible to get to know the passengers and airport visitors better and to better understand their behavior and travel as well as shopping preferences.

Benefits

Benefits

 

  • recognition of passengers and airport visitors at every touch point and tracking of their behavior
  • individual and customer-oriented interactions
  • improved customer service
  • easy access to all elements of the digital initiative (reward program, mobile app, commerce platform, gamification app) for the traveler via a single log-in
  • increased efficiency of the commercial and operational communication
  • optimized costs of marketing and customer service

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