IT outsourcing at DnB Nord

Analysis of the situation

In 2004, DnB Nord Bank Poland S.A. decided to use Comarch outsourcing, choosing Comarch Internet Banking Application Hosting. The most important criterion for choosing the provider was the ability to focus on business development without too much involvement in IT issues. By deciding on this model of cooperation, all of the risk
involved in maintaining and operating the software was transferred to the service provider, who guarantees security and a professional approach.

Main challenges

The comprehensive character of the project involved a skillful combination of hosting solutions with broad-based outsourcing services. The complexity of this solution consisted of:ensuring adequate technical and system infrastructure (Comarch Data Center) in order to provide a hosted business application (Comarch‘s Banking Data Warehouse), and ensuring the availability set forth in the SLA as well as the security of operation subsequent provision by a qualified and experienced Comarch staff of a full range of services as well as administration support which is designed to ensure constant operational readiness. Provision of complete banking outsourcing services confirms the high level of services offered by Comarch.Under the hosting service, Comarch must take over from the outsourcer duties pertaining to maintenance of web sites, electronic mail, FTP as well as the database applications used by the customer.

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• IT outsourcing at DnB Nord