Comarch Omnichannel Order Management is a fully automated, end-to-end fulfillment solution operating from customer order capture through service, network provisioning and activation to customer billing. This fully catalog-driven and highly configurable tool allows introducing new offers or bundles in a matter of days instead of months, as is currently often the case for many telecom operators. This is achieved by system architecture built around a pre-integrated central product catalog and service catalog which serve as a single product definition database.
The entire process encompasses both business and technical domains served respectively by Comarch Customer Order Management and Comarch Service Order Management. The solution is based on the TMF SID model where system operators can easily define new services directly in the service catalog and products in the product catalog without the need to understand technical aspects of the employed SOA technology.