MVNO/MVNE Solutions

Comarch offers dedicated solutions tailored to MVNO (Mobile Virtual Network Operators) and MVNE (Mobile Virtual Service Enablers) business models. Offering cost-effective services, often aimed at niche customer segments, can become an additional source of revenue for your company, and Comarch solutions can help you easily manage relations with customers, business partners, the portfolio of offered services, as well as revenues.

An end-to-end Comarch Solution for MVNEs is aimed at companies delivering services to MVNO operators. The solution performs tasks related strictly to telecommunications (e.g. integration with an MNO (Mobile Network Operator) network, product catalog, CRM, Self Care, managing a network of partners, and convergent billing), as well as those related to ERP (e.g. Comarch Altum).

Implementation of this solution encompasses:

  • Integration with the MNO (Mobile Network Operator) network.
  • Direct support from Comarch experts during the process of negotiations with the MNO.
  • Configuration of specific business processes and launching CRM / Self Care functionalities.
  • Configuration of convergent product catalog and real-time service management (charging, session control, and data access).
  • Configuration and access to analytical tools supporting current operations and management processes at the MVNO.

Benefits for MVNOs

Launch an MVNO business within months

A pre-configured sets of processes and scenarios, specially adjusted to the MVNO’s needs (service providers, branded resellers etc), makes it possible to launch an MVNO business in a very short time (even within 60 days).

Increase ARPU thanks to better service availability

Enable rapid realization of competitive marketing strategies in terms of pre-paid and post-paid pricing. Thanks to pre-paid / post-paid convergence and increased availability of services, your company can benefit from a higher ARPU (average revenue per user) and larger market share.

Benefit from a range of sales /marketing tools

Easily build and maintain customer relations with dedicated CRM and SelfCare tools. Segment your customer database, manage marketing campaigns and loyalty programs.

Create personalized tariff plans

Increasing the level of service personalization and customer satisfaction by creating unique tariff plans for selected client segments.

Improve employee efficiency

Increase the efficiency of your employees thanks to dedicated configurations of specific business processes.

Benefit from a Managed Services model

Consider the possibility of implementing the system in a Managed Services model, which helps you shorten time-to-market and optimize infrastructure costs, and lets you concentrate on your company’s core competence – delivering communication services.

Benefits for MVNEs

Host multiple MVNOs on one platform

The system enables hosting any number of MVNOs on a single MVNE platform.

Extend your business by serving multiple MVNOs

A user-friendly interface to service multiple MVNOs simultaneously, enables you to benefit from a scale effect and extend your business to additional MVNOs, easily and without risking an error in configuration.

Launch new MVNOs even within 6 weeks

Thanks to a pre-configured set of processes and scenarios, adjusted to the MVNE business reality, it is possible to launch a new MVNO fully within 1.5 months.

Customize your approach to each MVNO

Convergent billing with a personalized product catalog enable you to individualize pricings and define competitive marketing strategies for each MVNO.

Manage your MVNOs in a single place

The system contains a CRM module, which facilitates managing the database of all the hosted MVNOs.

Adjust processes and workflows to your needs

A graphical service of business processes lets you change and individualize the sequence of steps quickly, so that they are adapted to your MVNO’s needs on time.

Integrate with MVNOs’ systems easily

The system offers two independent ways of integrating with your MVNO’s systems (API and web services using the B2B Gateway), providing immediate access to information about new customers and contracts with partners registered in the system, and the opportunity to service them immediately.

Increase control over SIM card orders

A resource management module helps you achieve greater control over automatically generated orders for new SIM cards, and over the range of numbers assigned to MVNOs. It also allows real-time tracking of order fulfillment, and even includes information about stolen SIM cards.

Manage your partners (VAS / IPTV providers, MNOs)

Comarch MVNE Solution comes with a dedicated package of MVNO / partner management and settlement processes (‘partners’ refers to providers of VAS, IPTV and devices, as well as multiple MNOs).

Benefit from a Managed Services model

Consider the possibility of implementing the system in a Managed Services model, which helps you shorten time-to-market and optimize infrastructure costs, and lets you concentrate on your company’s core competence – delivering communication services.

Components of Comarch MVNO & MVNE Telecom Solutions:

Speeding-up New Service Launch with Comarch MVNO Solution - Case Study

Comarch BSS MVNO Solution case study Auchan France

The Comarch pre-configured solution and its engagement in the project have allowed us to launch our MVNO IT system in an extremely short time.

Vincent Arnault, CEO, Auchan Telecom

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