Enterprise Customer Management

Enterprise Customer Management is aimed at:

Corporate customer service departments within telecom operators, including those operating on a global scale and comprehensively serving international business customers
Key customer service departments, as well as departments concentrating on advanced infrastructural and value-added services (VAS) for the corporate customer segment
Companies acting globally providing specialized telecom services based on the MVNO model

The solution is composed of elements responsible for:

Complex partner settlements
Self-service and mass order automation complying with the hierarchical organizational and cost center structure
Subledger for accounting operations on accounts and sub-accounts for both client and service suppliers
Support for telco 2.0 models that offer an opportunity to increase the business volume in cooperation with other operators or companies active on the platform
Reporting and analysis related both to optimization of resources in use, verification and controlling of financial data and, of particular importance, monitoring and quality analysis of provided services
Support for unified communication
Management of leased equipment (DSL modems, PABX, femtocells) and channels, lines and other elements of telecom infrastructure, together with the settlement processes related to these areas
On-behalf settlements as support for such customers as infrastructure operators, service suppliers and aggregators

Retailing to the corporate customer segment and acquiring new customers within this area are supported by the following modules:

InterPartner Billing system responsible for complex settlements relating to business services
Dedicated CRM, Self Care and Corporate Self Care
Sales Force Automation (SFA) system with a rule-based commission model
B2B gateway and MVNO/E gateway
EDI interface facilitating document workflow (invoices, orders)
Business Intelligence for end customers, providing dashboard access and easy-to-use analytical functionalities such as diagrams, dynamic inverse tables etc.
A module for managing the customers’ organizational structure, as well as the structure of cost centers and personalized offers
A rule-based input/output management module managing formats of data, documents, document templates and documents created by customers (e.g. a customer’s own invoice vision)
Data retention and robust protection of secret and confidential data

The product can be delivered and configured as:

A complete, independent BSS/CRM solution for companies whose business models are based on services for corporate customers and specialized business units of large operators/carriers
A set of modules augmenting novel, specialized processes and functionalities to the existing BSS environment
A package of services in a Managed Services model
A cluster of services constituting the fundaments of modern virtualized architecture and Cloud Service Management (Public & Hybrid Cloud); more information about Comarch’s approach to the issue of Cloud Service Management can be found here

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