CRM for Telecoms - Comarch Customer Relationship Management

This flexible product for telecom operators provides a single customer view and automates key sales, marketing and customer care processes. Comarch CRM for Telecoms is designed to integrate well with the existing OSS/BSS architecture. The product aims at helping telecommunications service providers sell more services and get closer to their customers.

CRM telecom Functionalities:

  • Increased automation of selling and marketing processes
  • Campaign management, contact management, sales management
  • Order management, loyalty programs, single customer view
  • Tight integration with operator's existing billing, provisioning and legacy Customer Relationship Management systems
  • Business process automation helping to optimize and standardize the processes
  • Coverage of the full acquire-grow-retain customer lifecycle with the integrated functional modules including: Campaign Management, Contact Management, Sales Management, Order Management, Service & Support, Customer Data Management
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CRM telecom Business and operational benefits:

  • Sales growth – lead and offer management that helps 
    you concentrate on your best prospects and succeed with them
  • Effective marketing campaigns – structured planning, execution and tracking
  • Operational efficiency and high productivity of your employees as a result of process-centric collaboration of the front-line with the back office, sales with marketing and business with technical departments
  • Customer satisfaction – prompt and relevant responses to customer inquiries thanks to convenient access to data and automation of customer query handling processes
  • Deeper customer insight
  • Improved customer experience - less errors, expedited interactions and more effective addressing of their needs




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