Customer Management

Comarch Customer Management helps communication service providers sell more services, get closer to their customers and significantly reduce customer churn. Pre-integrated with Comarch OSS/BSS suite and designed to work well with external OSS/BSS infrastructures, Comarch Customer Management is a flexible solution that enables telecoms to benefit from single customer view and gain deep understanding of the customer base. The system provides extensive knowledge about customers to achieve increased savings in customer service processes.

Comarch Customer Management allows building-up customer agility by offering a seamless customer experience and providing a reliable 360-degree customer view. Thanks to pre-integration with other Comarch BSS/OSS suite components, the system stimulates business growth with carefully designed, intuitive and user-friendly IT tools. Comarch CM increases personnel efficiency, speeds up new contract creation and offers a wide range of tools for engaging customers. Comarch Customer Management is a complex rapid market response tool that gives the competitive edge and enhances customers’ loyalty.

Applying an Omnichannel Strategy in Telecommunications

Benefits

Benefit from Always-in-Context Access to a Comprehensive View of Your Subscribers

Leverage a 360-degree customer view to deliver superior service across all contact channels, including call centers, retail, self-service and more.

Improve Efficiency While Reducing Costs

Provide rapid and customized responses to incoming inquires and reduce the cost of customer service thanks to empowering your clients with innovative and intuitive self-service tools.

Sell More Services and Build New Ones According to Client Needs

Follow the intuitive customer view application to effectively seize all sales opportunities and make sure to reach the right customer with the right offer at the right time.

Turn Your Customers into Brand Advocates

Engage customers through social media channels, let them collect rewards or offer a “refer a friend” opportunity – lotteries, special offers, coupons and rules for rewarding your best customers will maintain high customer satisfaction levels and increase retention, sales and revenues.

Achieve More While Simplifying the Process

Structure your marketing campaigns and introduce process-centric collaboration between front and back offices, sales and marketing, and business and technical departments to boost operational excellence and increase employee productivity.

Choose a Future-Proof Solution

Handle all data with ease by transmitting it in standardized form based on the TM Forum SID concept and benefit from Comarch pre-built processes to support any industry-specific operations.

This solution consist of:

Case Study

"We chose Comarch because we felt that its products would enable us to reach our goals especially in terms of delivering a high quality of service to our customers." 

Marc Mauermann, CEO, One Phone Deutschland GmbH

Download Case Study >>

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