Comarch Customer Management helps communication service providers sell more services, get closer to their customers and significantly reduce customer churn. Pre-integrated with Comarch OSS/BSS suite and designed to work well with external OSS/BSS infrastructures, Comarch Customer Management is a flexible solution that enables telecoms to benefit from single customer view and gain deep understanding of the customer base. The system provides extensive knowledge about customers to achieve increased savings in customer service processes.
Comarch Customer Management allows building-up customer agility by offering a seamless customer experience and providing a reliable 360-degree customer view. Thanks to pre-integration with other Comarch BSS/OSS suite components, the system stimulates business growth with carefully designed, intuitive and user-friendly IT tools. Comarch CM increases personnel efficiency, speeds up new contract creation and offers a wide range of tools for engaging customers. Comarch Customer Management is a complex rapid market response tool that gives the competitive edge and enhances customers’ loyalty.