Comarch Next Generation Service Management

Comarch Next Generation Service Management is a solution with the mission of enabling fast and cost effective introduction of new exciting customer services leveraging technology convergence.

Comarch NGSM supports the complete service lifecycle from the service inception through implementation of service fulfillment and assurance processes. The solution is perfectly suited for achieving a high innovation rate for services based on technology convergence, both mobile and fixed, combined with content based services. All these aspects are designed to enable the tracking of rapidly changing customer demand for exciting new services. The Comarch NGSM solution enables you to keep costs low and enables avoiding the trap of the complexity of new services potentially eating up profit.

Fulfillment and Assurance Synergy

Comarch NGSM provides the solution for integrating partners’ services. This feature is essential for Communication Service Providers in playing the role of service aggregators. Partners’ offers can be easily integrated as service components participating in the service value chain.

Comarch Next Generation Service Management is a solution based on the following pre-integrated products:

For more information visit the ngsm.comarch.com website.

Features:

Central catalog based service fulfillment and service assurance
Model driven service automation
Designed to realize the scenario: Invent the customer service, model the customer service and then orchestrate network operation
Service composition based on the TMF SID CFS-RFS-R model – technical expertise not required to leverage SOA for the fast introduction of new services
Service Inventory as an integration hub for third party service components and existing legacy systems
NGSM can play the role of an orchestrator for existing legacy systems – no need for the big bang approach
Solution based on standards and best practices: SOA, TMF SID, TMF SDF, MTOSI-SM, OSS/J, eTOM, NGOSS
Multi vendor and multi technology transparent solution
Pre-integrated, modular solution realizing the benefits of the best-of breed and end-to-end sourcing strategy
Seamless integration of modules achieved by organic growth rather than product acquisition

For more information visit the ngsm.comarch.com website.

The main benefits of NGSM are:

Reducing time-to-market for service introduction
Efficient delivery and assurance for convergent services
Value chain business model enabler, CSP as a service aggregator
Leveraging SOA for service composition and boosting reusability of service components
Reduced costs of integration
Reduced maintenance costs as one NGSM has the potential to replace many vertical OSS systems
Higher degree of automation
No need for the Big bang - enables a step by step transformation from many vertical OSS systems towards a horizontal platform
Shortening service lifecycle to follow customer expectations changing at internet-speed
Fills the gap between service inception and network operations
Enables operators to shift the core competence from network operation towards customer service innovation

For more information visit the ngsm.comarch.com website.

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