Comarch Next Generation Service Assurance

The changes that have taken place in the telecommunications’ market over the last decade and the transition to NGN networks have increased competitiveness in the telecommunication market and forced all operators to optimize their costs and make their offered services more attractive for end customers. However, the move from traditional architecture into a next-generation telecommunication’s network introduces additional problems in network management and operation.

The main challenge is that in modern networks services are no longer associated with a single device in the network. Instead, each service is composed of resources provided by many devices operating within the network or even based on many other simpler services offered by third party companies. Next Generation Service Assurance should provide visibility of states of even complex services assuring failure root cause analysis
but a comprehensive solution should also proactively support the process of incident resolution to speed-up the service recovery – minimizing losses.

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The solution is based on the following Comarch OSS modules:

Comarch Next Generation Service Assurance is a solution for the full protection of the services delivered to customers and the conservation of operator revenues.

Comarch Next Generation Service Assurance

Thanks to a highly efficient event correlation engine, the solution provides the ability to monitor complex services, track problems’ root causes in an automated way, and most importantly, resolve incidents through structured processes. Moreover, seamless integration of all Comarch solution components with 3rd party software is realized through OSS/J interfaces. As a result, we get an OSS system offering us all the advantages of service assurance in a single convergent application.

Comarch Next Generation Service Assurance is based on Comarch's Service Management, Fault Management, and OSS Process Management products. Through a very efficient event correlation system, the solution provides the ability to monitor complex services, automatically find a problem's root causes, and enrich events with advanced information (such as business impact calculated with the use of an external system's information).

In addition, the OSS Process Management module allows for the resolution of incidents through structured processes. It also provides several mechanisms and tools which enables process automation at different levels, and comes with a large amount of preconfigured workflows based on industry standard ITIL best practices and Comarch's prior experience.

It also includes automation patterns operating on a predefined data model based on SID. An integrated Knowledge Base provides additional added value and the Web GUI enables the possibility of configuring dashboards or panels for use by external party partners. Seamless integration of all components of the Comarch solution with 3rd party software through OSS/J interfaces delivers an OSS system which enables Service Assurance to be controlled from one convergent and central application.

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Comarch Next Generation Service Assurance offers great benefits to service providers looking to upgrade their systems. These include, but are not limited to:

  • Comprehensive service modeling and monitoring engine, providing the mapping between resources and services, even for complex cases
  • Progressive fault management system, including advanced event enrichment (with use of information from external systems) and strong correlation engine to assure clear data presentation and root cause analysis
  • Automatic business impact analysis giving priorities to task related to business (e.g. SLA) information
  • OSS/J based interfaces to external systems giving you the ability to collect events and information from non-network sources as well as protecting the system growth possibilities
  • Process management system controlling and organizing the complex workflow in the areas of Incident and Problem Management, equipped with predefined ITIL and eTOM founded process templates and enabling the task automation
  • Web GUI dashboards and panels with highly configurable content restrictions for external partners use
  • Knowledge Base to gather and store the knowledge, tips, solutions and all necessary information about the devices, services and procedures related with service assurance in your business case
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