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Comarch outsourcing projects include a well-defined subject matter, requirements and opportunities, mutual trust and genuine partnership. The resulting solutions are always a direct response to the needs of our customers and fulfill these needs in the best manner possible.
The main outsourcing services provided by Comarch include:
- Business Process Outsourcing
- Software Development Outsourcing
- IT Outsourcing
Business Process Outsourcing (BPO) is a form of strategic outsourcing, aimed at long-term advantages. Selected business processes are delivered from outside the service provider’s business and a business partner takes responsibility for process performance.
Comarch often renders BPO services in conjunction with business process transformation and implementing Comarch proprietary systems. Depending on customer requirements and business specifics, we are able to take over responsibility for:
- billing processes
- document management and archiving processes
- full IT environment management process
- sub-process management (i.e. just desktop management)
- IT management processes
Software Development Outsourcing
We are currently observing a growing complexity of issues encountered in telecom businesses, that can be solved with IT transformations. Business requirements and the technological environment are continuously changing. IT departments are increasingly aiming at delivering high quality, flexible solutions on-time and within a given budget. However, often they lack staff with the required qualifications and experience, and it is not always possible to employ additional personnel. In this situation, you can rely on the experience and professional approach of Comarch’s specialists, which are at your service.
Within our Software Development Outsourcing Comarch provides three types of partnerships:
- Body Leasing – a service delegating Comarch specialists to work on tasks fully defined by the customer (communications service provider).
- Clear-Box Projects - Comarch services can be treated as a box, where the input is a set of requirements and output is a ready product, conforming to the requirements. The process of production is fully transparent and can be subject to all kinds of customer activities.
- Black-Box Projects - just like the Clear-Box Projects, these Comarch services can be treated as a box, where the input is a set of requirements and output is a ready product, conforming to the requirements. However, the production process takes place at Comarch premises, and the customer has no direct control. The quality of the results is strictly verified for conformance to the requirements and SLA metrics.
IT Outsourcing
Comarch delivers the highest quality of services based on experienced, qualified staff, ensuring preparation of a professional IT development strategy, corresponding to your business needs. IT outsourcing allows for easy control and optimization of your budget, reduction of infrastructure maintenance spending, as well as a reduction of spending on employment and training of IT staff.
Comarch IT Outsourcing services include:
- Server care - encompasses all the tasks needed to ensure a continuity of work and hardware development
- Database care - includes all the tasks related to database administration, tuning, maintenance and modeling
- Telecommunication infrastructure - guarantees a comprehensive telecommunication system for the entire organization
- Archiving and backup - ensures safe storage of important data and their recovery in case of a disaster
- Disaster Recovery Center - ensures continuous business operations in case of damage or destruction of a customer's IT infrastructure
- Data Center - ensures an optimal work environment of a customer's IT systems
- WAN outsourcing - continuous monitoring and control of connections and optimization of network parameters
- 24/7 monitoring and maintenance center
- A very well prepared team of consultants and engineers from various specialties, with certifications from all key technology suppliers
- Service Desk - A single point of contact for handling service calls, developing a knowledge base of problems, monitoring the status of requests, recording response times and fix times
- An interface for the customer to monitor the work and progress of individual steps and tasks
- Professional testing and simulation tools for computer systems and networks, optimization of hardware platforms and databases
- Knowledge base of changes made by technology manufacturers
- Knowledge base of methods for countering attacks against information systems
Using our IT outsourcing services, cooperation with Comarch gives you:
Savings:
- Conversion of investment costs (CapEx) into operating cost(OpEx)
- Improvement of cost transparency through fixed monthly fees
- Reduction of spending when expanding the customer's own hardware and service infrastructure with the outsourcing business model
- Optimization of system maintenance costs by transferring responsibility to the supplier
- Reduction of operating costs associated with employee training and vacations
- Tailoring the services to the specific needs of the customer
- Guaranteed uninterrupted access to resources based on the SLA
- High level of physical security of infrastructure in the optimum environment of the Comarch Data Center
- System operations in the 24/7/365 model
- Improvement of system availability, taking advantage of the availability of expert knowledge
- Access to a knowledge base and the latest IT solutions
- Stability of business operations
- Transference of the risks associated with the failure-free operation of these systems to the provider
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