Maintenance & Support

Finishing the go-live phase is just the beginning. We understand that the delivered solution is expected to bring benefits in the long run. In order for this to happen, it has to be used in the most efficient way and be developed according to the changing business needs of the service provider’s business. When any problem occurs, we are there to identify its source and eliminate the issue effectively.

Comarch Maintenance & Support Services include:

• Maintenance Services
  o Incident & problem resolution
  o Setup and configuration of upgrades and updates
  o Proactive system parameters monitoring
• Operating Assistance
  o Help-Desk Services
  o Consultancy Services
• Technical Assistance
  o Software updates and upgrades
  o Change request design, development and delivery
  o Benchmarking

Comarch’s support and competence centers deliver global 24x7 service, adjusted to local specification. They are placed in the following locations:

• Krakow & Wroclaw - Poland
• Dresden – Germany
• Lille – France
• Panama City - Panama
• Dubai – United Arab Emirates
• Chicago – US