 | Increasing service innovation in the B2C and B2B customer segments: Specialized BSS/OSS silos or a unified architecture? Analysys Mason report commissioned by Comarch This white paper answers the following questions: - What are the pros and cons of shared vs. separate OSS stacks for your B2C and B2B operations?
- Where are the biggest operational differences between B2C (mass) and B2B (custom) domains?
- How do your business and mass customers differ in terms of opportunity-to-cash challenges?
- How do opportunity-to-cash processes evolve in the B2B and B2C areas, together with the emerging business models?
- What are the managerial, business and technological considerations before deciding to share the BSS/OSS between your B2C and B2B operations?
- How much BSS/OSS can really be shared between B2C and B2B domains?
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 | How to shorten time-to-market by embracing business and technical aspects of telecom product design Author: Łukasz Mendyk, OSS Product Manager - How to save time and money by appropriately modeling products and services both from the business and technical perspective
- How to apply a four-layer product design model Offerings-Products-Services-Resources and verify it from the product reusability viewpoint
- How to reuse product specification to create offerings for various customer segments
- How to practically implement the proposed product design process, by testing what works best for your customers
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 | Moving from network assurance to customer service assurance. A different view on SQM, fault management and performance management Author: Łukasz Mendyk, OSS Product Manager - How to refocus assurance from the network to customer services.
- What pro-active customer experience management means in practice.
- How to transform Performance Management into an SQM system.
- KPIs vs KQIs - metrics that should be used to identify problems influencing customer experience.
- Why Fault Management systems should be shifted towards service monitoring tools.
- Ways a transformation project can reuse the existing OSS ecosystem.
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 | How can telecom operators turn the increasing data consumption to their benefit? Author: Łukasz Mendyk, OSS Product Manager - How have flat rates turned into a telecom operators' worst nightmare?
- Why is returning to usage-based data plans not the best strategy?
- How can operators profit from increasing data consumption?
- What business models will enable operators to sell customer experience?
- How can the market presence of both OTT players and telecoms be turned into a win-win situation?
- What IT tools are needed to support the implementation of an application enabler strategy?
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 | Moving Service Assurance to the Next Level Author: Jakub Meisner, OSS Consultant - Learn about ways in which operators ensure the proper quality of many complex services they deliver
- See why the growing number of services means that OSS systems have never been as important as they are nowadays
- Read about the reasons for which operators cannot even think about delivering modern services with good quality without significant help from the supporting systems
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 | Fulfilling the Promise of Component-Based Service Creation Author: Łukasz Mendyk, OSS Product Manager - How customer demand for new services can be both a new revenue source as well as a challenge
- How services can be delivered via a generic service assembly process
- Why shorter time-to-market and easy integration are not just meaningless buzzwords
- How to benefit from value chain changes and new partner relationships, such as content providers
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 | The Way to Customer-Centric Service Management Author:Łukasz Mendyk, OSS Product Manager - How to achieve customer-centric service management
- Why next generation service management is the right way to lower business costs and time-to-market for new services
- Benefits of pre-integrated customer service fulfillment and assurance
- Why complete service lifetime support is key to achieve a seamless customer experience
- How new services can be easily built from reusable components
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Author: Pekka Valitalo, BSS Market Analyst
- How service providers’ existing BSS systems can slow down their business
- The disadvantages of having multiple product catalogs
- How Comarch approaches BSS transformation in terms of product catalog-centric architecture
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 | SLA Management: What Are You Missing? Author: Jakub Załuski, OSS Product Manager
- What is the role of applications in modern service models?
- How do you build a SID-based service model?
- How can you automate your service model updates?
- How do you prioritize services based on customer information?
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