Download free white paper: Aiming Towards Better Customer Experience with ITIL and eTOM

 

Aiming Towards Better Customer Experience with ITIL and eTOM

Author: Pekka Valitalo, BSS Market Analyst

• Companies should consider ITIL as a set of best practices that have to be tailored according to individual company needs
• What pro-active customer experience management means in practice
• The best practices from ITIL and business process flows from eTOM contribute towards a subset of ITIL-based eTOM business process flows
• Comarch supports operators with the transformation towards ITIL best practices, based on the vast experience that Comarch has gained from the telecommunications and IT industry

 

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