Comarch Service Inventory

Comarch Service Inventory  is responsible for modeling and storing information related to customer-centric services and their dependencies upon resource-centric services.

Service Inventory is the starting point for efficient Service Monitoring and SLA Management that can be realized either by other modules of Comarch OSS Suite (Service Level Management) or by integrated 3rd party systems.

Service Inventory. Service Inventory further extends Network Inventory functionality and enables advanced modeling of services. Services are stored in the system together with their mutual dependencies (client/server services) and their dependencies upon resources in the Network Inventory (devices, connections, and others). Service templates are created and modified from the system GUI and that is why new services can be introduced to the system "on-the-fly" in a very flexible way,

Inventory and Console Tools. Inventory and Console Tools allow user-friendly management of important objects used in the application.

Console Tools menu consists of tools used for:

• Creating templates for Logical View and Shapes (Logical View)
• Creating templates (Reports Management, Charts)
• Editing symbols and links
• Searching for objects, encrypting passwords and notifying users of various actions/events

Wizards and templates. Wizards provide flexibility to the user in terms of performed actions but in the same time do not allow for inconsistent manipulation of data. New objects are created within object creation wizard, which enables defining all attributes and necessary referential object, like path details for connections or detailed elements (cards, ports) for equipment. The same object can be created within different types of wizards, so called templates. The user is able to define his/her own template and decide which attributes of object should be mandatory, which will be predefined and if they should have any constant value. Within template, it is also possible to define which sub-elements (shelves, cards, ports, etc.) can be created together with equipment creation.

Business and operational benefits:

• shortened market introduction time for new services
• top down view from services to underlying network resources
• improved service reliability
• option to model complex services of next generation and mobile networks
• strengthened incident, problem and change management processes in the service area 

Do you have a project in this area? Comarch takes care of the end-to-end solution delivery proces - learn more here