Service Catalog

Comarch Service Catalogacts as a place holder for defining service rules and enables the centralization of service specifications management, which aims to increase automation of the end to end service fulfillment and service assurance processes.

The role of Service Catalog becomes even more crucial in the advent of NFV/SDN technology, where Service Catalog can be used to model service chaining and drive service orchestration.

Comarch Service Catalog is compliant with the TMF SID standard and enables the management of Customer Facing Service (CFS) specifications, as well as their decomposition and mapping into Resource Facing Service specifications. In this way the product enables to customer services to be translated into supporting technical services. In particular, technical services based on virtualized functions can play the role of “building blocks” for creating Customer Facing Services.

Comarch Service Catalog is pre-integrated with Comarch Service Inventory, which is responsible for managing service instances so that they are created according to service specifications. 

 

Comarch BSS OSS Products - Telecom Service Catalog

Defining Service Rules with Comarch Service Catalog

CFS -> RFS decomposition rules

CFS -> RFS decomposition rules enable a customer order to be decomposed into technical orders

Dependency rules

Dependency rules between services drive service fulfillment automation

NFV service chaining

In particular, NFV service chaining can be modeled by dependencies between services and drive orchestration

Alarm propagation rules

Alarm propagation rules structured along RFS->CFS specifications enable network alarms to be translated into customer service impact alarms

Quality of service

KPI and KQI definition and formulas enable the Comarch SQM module to manage the quality of service

Telecom Service Order Management - Comarch Product Benefits

Reduced time-to-market

Pre-integration with Comarch Central Product Manager (Product Catalog) enables the definition of products from both the business and technical perspectives, supporting an automated order to cash process

Reduced operational costs

Through centralized and automated service management, for both fulfillment and assurance processes.

Improved customer experience

The possibility to define rules for service monitoring and service quality management facilitates Customer Experience Management

This product is a part of:

Ensuring Efficient Service Fulfillment for VPN-based B2B Telecom Services - Case Study

ngena

 Considering the comprehensiveness of the solution and its complexity, as well as our ambitious timeframes, we were looking for an experienced and reliable BSS/OSS provider. Comarch has cooperated with various large telco operators, including the Deutsche Telekom group, on various projects over the past 10 years, and that trust was an important factor behind choosing them to be a partner in this strategically important project.

Comarch has demonstrated an understanding of our demands and we engaged in truly collaborative solution development. Their dynamic approach and their ability to listen to our technical and business needs, as well as to adjust the development to best support our goals, convinces us we made the right decision. 

Dr. Marcus Hacke, Founder & Managing Director, ngena GmbH

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