Comarch OSS Process Management

Comarch OSS Process Management enables the fully monitored and controlled execution of all management processes. It readily masks the complexity of internal process dependencies and relationships allowing system operators to focus on their tasks.

• execute management processes within the Operations, Fulfillment and Assurance areas of the service and resources layers described in TM Forum's eTOM standard (GB921V)
• libraries of predefined processes and dedicated user interface forms that reduce system deployment time and increase the efficiency of the implemented system
• incident management, configuration management, change management and problem management functionalities   
• eTOM layers
• task automation
• inventory integration and easy integration of Comarch OSS Process Management with other systems already in place

BENEFITS

• higher efficiency of OSS systems and change management processes
• full control over incident and problem resolution processes
• task automation and reduced operation times & costs
• better utilization of existing resources
• improved service quality leading to stronger customer loyalty

Do you have a project in this area? Comarch takes care of the end-to-end solution delivery proces - learn more here