IT infrastructure and services are paramount in today's world. This means effective IT Management is essential for the productivity of enterprises, independently should they use their IT services on their own or sell them onto third parties.

Comarch has many years experience within managing IT infrastructure and selling IT services to infrastructure department customers. Within Comarch IT Management, this experience is combined with the unparalleled capabilities of the Comarch Network and Service Management platform that has been tested by numerous implementations within demanding telecom providers' environments. These two factors result in a robust solution that matches practical requirements of IT managers independently should their networks be small but efficient or big yet flexible.

Comarch IT Management provides fault and performance monitoring, auto-discovery and CMDB functionalities, SLA management as well as an ITIL-based process environment. Comarch product is unique on the crowded market of IT Management systems as it will grow alongside the company through integration of new modules and functions if needed, meaning customers need not to worry about the requirement of migration when simple and open source software touches its limits of functionality and performance.

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Primarily, Comarch IT Management provides fault and performance monitoring functions based on SNMP, ICMP, TCP/UDP, flat files analysis (logs), CLI and NetFlow. The scope for gathered data can be extended further through configurable plug-ins or integration with 3rd parties (e.g. Nagios). The system enables monitoring of LAN/WAN network elements, PCs and end points and also servers and applications. Distributed monitoring via agents installed into the network is also supported as well as automatic or manual repair actions. Network performance can be monitored on the short term with the use of alarms or on the longer term through reports and statistics. Comarch IT Management provides its own reporting engine that can use all data gathered in the database. The built-in library of report templates can be easily enhanced by the users thanks to the report template manager.

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Business and Operational Benefits:

• Quick and simple implementation enables fast gains in effectivenessof IT management
• Tested "on the field" for practical requirements - based onComarch's many years of experience in providing IT Services for the globalmarket
• Efficient and scalable - based on software developed for large telecom providers' networks
• Seamless integration of functional modules within one graphicalenvironment makes the entire system user-friendly and minimizes the need for training
• Integrated process environment enables smooth implementation of ITIL best practices

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