Marcus Ras, CIO of OnePhone, explains why CRM and Self Care functionalities are so important for companies dealing with corporate customers, and discusses how the perfect CRM solution should look. He also examines which CRM and BSS elements play the most important role in the process of corporate customer management.
Harry van Streun, CEO of 6GMOBILE, Netherlands, looks at why convergent billing is of such high importance for MVNEs. He also focuses on the aspects vital for the process of creating lucrative offers for customers’.
Mario Quiroz, Manager, Information Systems, Belize Telemedia Ltd., explains what constitutes the competitive advantage of Comarch software, and why flexibility of the solution provider is so paramount for operators.
Erik Kroon, IT Architect at 6GMOBILE, describes the areas which hold the most importance for the company, and explains what they were looking for during the process of vendor selection.