Comarch and Vanilla Plus invites for On-Demand Webcast "Enterprise – a customer or partner? How self-service billing can turn business relationships upside down”
Topic: Enterprise – a customer or partner? How self-service billing can turn business relationships upside down
Speakers: Pawel Lamik, Self-Care & CRM Product Manger at Comarch and Krzysztof Kwiatkowski, Billing Systems Product Manager at Comarch
Moderator: Jeremy Cowan, VanillaPlus Editor and Founder
Analyst: Alun Lewis
Innovative telco startups are not only able to offer new services based on novel communication technologies, but also know-how in ways to turn customer self-service into a competitive advantage. By exposing advanced tools to their enterprise customers and partners, these operators enable a business model transformation which starts at blurring the boundaries between customer and partner. What comes next?
The presentation covers case studies based on recent BSS implementations for mobile operators in Western Europe solely serving business/enterprise customers. Each case study will include a basic description of the business model, services offered and information regarding how an enterprise web self-service solution can affect business relationships.
What to expect from the webcast:
- Hear what innovative telco startups have to offer the business segment
- Discover if and how operators and their enterprise customers can undergo a role reversal
- Find out which crucial billing and self service capabilities enable business model transformation
- Uncover new revenue streams that transformation creates