Comarch and Frost & Sullivan white paper: “OSS/BSS Integration – The Building Block of the Era of “Big Data"

Comarch, the end-to-end OSS/BSS software vendor, published Frost & Sullivan’s a report that reveals how BSS/OSS integration can raise CSPs competitiveness in the current market condition.

Frost & Sullivan research reveals fundamental challenges that operators are facing today, that include intensifying competition, reduced time-to-market for new services, efficiency improvement, growing customer expectations and more. It also shows clearly why bridging the gap between OSS/BSS is an efficient way towards overcoming these challenges.

The existing OSS/BSS environments cannot provide the required support to face these challenges. Scattered systems provided by various vendors cannot communicate efficiently. This limits the possibilities for coordination between service design and technical requirements of its delivery to the end customer. OSS/BSS integration facilitates communication between the two domains and entails a huge number of benefits, including:

• Shortening time-to-market for new products / services by transforming the product creation process to a component-based environment and automation of the service creation process between BSS and OSS
• Support for changing the operators’ existing business model from a ‘dumb pipe” to a service enabler
• Easy introduction of multiple, personalized tariff plans based on real network usage, achieved through efficient communication between billing, CRM and OSS
• Enhanced customer experience through providing a holistic view of a customer across the whole architecture and ensuring swift information exchange between the SQM / Fault Management (OSS) and CRM (BSS) modules