Comarch Workflow

Institutions whose main business is serving members of the public process an enormous number of documents every day. An individual form or application may start a decision making process that involves many people and is often very time consuming. This way of organizing work leads to a clash of interests between the members of the public, who want their affairs to be handled rapidly and efficiently, and the interests of the institution, which wants to use its human and organizational resources as effectively as possible. An answer to these problems may be to implement software for customer, document and group work management. This means Workflow solutions.

Comarch’s groupwork and document management offer covers systems built on the Comarch Documents & Workflow Management platform. This is an environment that automates service processes so that documents, information and tasks are sent from one workstation to another according to the procedures adopted in the institution. Implementing this system makes the office more efficient and effective especially in terms of work organization and document and information access.

Benefits

Comarch’s groupwork and document management offer covers systems built on the Comarch Documents & Workflow Management platform. This is an environment that automates service processes so that documents, information and tasks are sent from one workstation to another according to the procedures adopted in the institution. Implementing this system makes the office more efficient and effective especially in terms of work organization and document and information access. It offers a flexible way to reproduce and systematize procedures in line with the standards described in regulations such as the Document Directives or the Case Subject and Archive Category List. The system’s functionality covers electronic document management and group work, that is, the registration, circulation and storage of information and documents. This solution is straightforward, intuitive and ergonomic in everyday use and may be applied to all organizational structures in both central and local administration.

The system is able to exchange documents with other systems and can easily send data to the Public Information Bulletin, or send data to and from the portal of a government agency or office.

Implementing business processes very often means integrating with systems the customer already has in place. Comarch Documents & Workflow Management solutions are based on open architecture and are capable of exchanging data with other systems, and in particular with Internet portals.

Implementing Comarch Documents & Workflow Management brings measurable benefits such as more effective group work, faster access to documents, standardization of documents and a better organized workflow.