Comarch offers complex services in the area of system design, development and implementation. Technical assistance, system maintenance, new user training and overall assistance in the administration of delivered systems are also available. Choosing a turn-key solution gives customers the assurance that the purchased system fully complies with their requirements.
Managing Organizations: ERP Systems
These ERP (Enterprise Resource Planning) systems are adapted to the requirements of the public sector and have added modules that correspond to the specific needs of administration. The standard version offers budgetary reporting facilities including RB (Budgetary Accounting) forms in printable or electronic versions, and facilities for budgetary entities and payroll calculation in line with the detailed regulations concerning budgetary entities.
Public Electronic Services Platform
In the contemporary world life is lived twenty-four hours a day and for both members of the public and those in business access to public services means having access to information at any time of the day or night. Thanks to modern technology it is now possible to give the public and business access to information and digital services for public administrative procedures twenty-four hours a day.
Business Intelligence is software that supports decision making by using data analysis. Local government handles a great amount and variety of data which not only can, but should be analyzed. This is important both for generating reports and for progressing towards the ideal of the intelligent office.
Customer Relations Management
Customer Relations Management (CRM) is a business strategy based on orienting a company’s operations to its customers. The main aim is to optimize revenue by improving the quality of customer-company contact at every point and so raise customer satisfaction. This may be achieved by understanding customers better through demographic profiles and purchasing behavior histories and by making the appropriate information available, to employees, or to customers themselves, via a range of media at each point of contact the customer has with the company.
Groupwork and Document Management
Institutions whose main business is serving members of the public process an enormous number of documents every day. An individual form or application may start a decision making process that involves many people and is often very time consuming. This way of organizing work leads to a clash of interests between the members of the public, who want their affairs to be handled rapidly and efficiently, and the interests of the institution, which wants to use its human and organizational resources as effectively as possible.