Water-Supply Companies

The sector solution for water-supply companies is a package of specialized IT tools that assist management by taking very detailed account of the specificities of the sector. The comprehensive and integrated solutions for this group of companies provide a series of solutions that ensure a high standard of customer service and comfortable user-interaction. 

As part of the dedicated ERP class of solutions known as  Comarch ERP Egeria there is, among others, the billing module which settles water supply and liquid waste removal charges. It provides an automatic customer-invoice settlement service. It does this by managing meter-readings and the automatic sales-document generation function. For managing the water-supply infrastructure the system has the functionality to record information from measuring instruments, recording and registering water sources, water connections and buildings supplied. Depending on customer needs, the system’s functions can be extended with elements of the GIS system. The system functions specific to the entire utility sector include: Finance and Accounting, Fixed Assets, Warehouse Management and Delivery, Personnel Records, Payroll, other Sales.

Benefits

In addition, the centralized investment service with the aid of the project-execution module provides better monitoring of project implementation and better management of project documentation. The IT system has an inbuilt Management Informing function that reports events that could be critical from the management perspective by sending emails to the personnel concerned. This ability to react rapidly to crisis situations means that unpredictable costs can be minimized. In terms of Customer Relations Management (CRM) the system offers functionality for customer data management, keeping records of customer-company contact, and keeping records of complaints and correspondence – all of which means that the customer notices a clear improvement in service standards. In terms of data-analysis and reporting the product for water-supply companies is BI (Business Intelligence), which contains data warehousing, the Controlling module and the Comarch GenRap reporting tool, which is regarded by the German organization Initiative Mittelstand as the most innovative application in the category of reporting tools for Small and Medium Enterprises. By using the ‘drag ‘n drop’ principle familiar from the Word text editor, the application enables reports to be prepared without a knowledge of SQL. A supplementary offer to water-supply and sewerage companies is Comarch Workflow, which is a part of the Comarch Documents&Workflow Management product. This streamlines information flow within the company and makes losing or mislaying documents less likely.