Electricity Generation and Gas-Supply Companies

For electricity generation and gas-supply companies Comarch offers the Oracle EBS system with dedicated utility sector module. Functionality can be extended with Siebel CRM Applications (Siebel Contact Center, Siebel Service Center), Business Intelligence systems and data warehouses based on Oracle and other solutions as required.

Comarch’s offer for electricity generation and gas-supply companies also includes the following products and solutions:

Enterprise Resource Planning

Enterprise Resource Planning (ERP) systems software integrates the departments, functions and processes of an enterprise in one computer system. The tools are adapted to the needs of the sector and are often extended by modules specially designed for an individual organization.

Customer Relations Management

Customer Relations management (CRM) is a business strategy based on orienting the company’s operations to its customers. Its main aim is to optimize revenue by improving the quality of customer-company relations at every point of contact and therefore increasing customer satisfaction.

Document and Workflow Management

These tools enable better planning and organization of document flow and associated tasks. They also enable improved storage for documents and cases. The offer also includes a group work environment featuring an efficient email server, group calendar, online communication and discussion groups.

E-Invoices and Sales Support

Comarch’s EDI (Electronic Data Interchange) solutions and sales support enable the planning, execution and analysis of sales and ensure up-to-the-minute access to customer, transaction and sales process information.

Business Intelligence support

Business intelligence systems is a broad category of applications and technology that compile and analyze data and make the results and conclusions available. These results help companies to make better business decisions. These solutions are especially welcomed among customers managing high data volumes and those who have many systems and/or locations.

Infrastructure

Network design and construction, data security, hardware supply, system-tools software supply and a full outsourcing offer.