The sector solution for water-supply companies is a package of specialized IT tools that assist management by taking very detailed account of the specificities of the sector. The comprehensive and integrated solutions for this group of companies provide a series of solutions that ensure a high standard of customer service and comfortable user-interaction. Apart from guaranteeing rapid access to information, our aim is to streamline the processes that take place in the company.
The situation in the public utilities sector (heating, water-supply and sewerage, electricity generation and gas-supply) is highly volatile. The need to adapt both to the tasks set by government programs and to the demands of the European Union (EU) is forcing management boards to change strategy. Privatization and consolidation at a number of companies are becoming increasingly urgent issues in the sector. Also, customers are increasingly knowledgeable about the business and therefore the quality of customer service is becoming more and more important.
The necessity to comply with domestic and EU regulation, the increasing IT awareness of management and higher expectations for increasing operational effectiveness while containing operational costs all suggest that it is essential to invest in integrated, secure and productive solutions. For public utility companies it is also increasingly important to have rapid, reliable and efficient access to information. Modern IT tools offer multi-level access to information according to need, authorization and the scope of the analysis.Comarch’s Public Utility Companies offer covers the following solution and product areas: