An increase in outstanding liabilities and a number of abuses in contractors’ accounts is a reality also affecting insurers. Additionally, receivables management is a complicated process. It is a frequent occurrence that overloaded employees do not keep up with their tasks. Work is transferred between departments and this often results in contrasting decisions. In this way institutions lose part of their receivables or recover them with long delays and increased resources.

Recently, an increased interest in the efficient coordination of vindication processes can be noted. Insurance companies are seeking a comprehensive claims management system that streamlines and automates reminders, judicial and enforcement proceedings. They expect a system in which mass documents will be generated automatically, and the contacts associated with each case will be recorded and available to the authorized. Another important factor is the mechanism for monitoring tasks, reminding about deadlines and enabling weekly planning of telephone calls in accordance with a timetable.

Comarch Debt Management is a solution, which with the help of its dedicated tools supports the management of the vindication process model. The solution provides a full configuration of processes, and most modifications can be made by the administrator without the need for Comarch support.

• Import data - automatic scanning production systems in search of outstanding receivables and payments. The data that meet the search criteria (such as the amount due, the outstanding periods) are automatically transferred to the vindication system.
• Vindicatory processes - each vindicatory process is divided into stages. The phases are assigned to the specific organizational structure part and staff. As part of the transition between stages, you can order the registration of certain documents or comply with certain conditions. Selected operations are performed automatically, such as printing a document or charging certain costs.
• Stages actions - process definition describes the manual and automatic vindicatory actions.
• Case update - monitoring the status of vindicatory cases in the source systems supplies vindicators with up-to-date information and allows you to take appropriate action. The vindicator may affect ongoing cases, make updates, and automatically close or open new actions.
• Manual handling of cases - the possibility to register correspondence reimbursement, assign costs, register recoveries, handle security, change the schedule of payments, sell receivables, group and separate receivables, handle matters for further proceedings, make partial or full remission of the case.

Business and Operational Benefit

• Comprehensiveness
  Comarch Debt Management is a comprehensive solution that fully complements the specific needs of our customers. The system provides integration of all identified sources of receivables data in a single consistent repository and configuration of all the recovery processes taking place at the customer site.
• Flexibility
  Comarch Debt Management allows the customer free modeling of recovery processes. This applies to both current and new processes that may occur along with changes in the customer’s business model. The various parts of the vindication process, such as steps and document templates can easily be modified or created from scratch by trained users. The system is multi-currency and multi-lingual, and so can easily be implemented in companies abroad.
• Scalability
  The performance of Comarch Debt Management easily adapts to a growing customer business scale. The technical architecture of the system ensures correct and efficient functioning of the application, regardless of the increasing number of operations, concurrently working users and mass printing.
• Profitability
  The Comarch Debt Management solution improves the efficiency of recovering overdue debts and money misappropriated or held by intermediaries, reducing the costs of a single case at one  time.
• Sharing knowledge
  Our clients can benefit from the Comarch experience in terms of automation and computerization of vindicatory processes, learned during the implementation of Comarch Debt Management. Through the exchange of knowledge and experience, the recovery process at the analysis stage can be optimized to maximize the benefits for the customer.