Comarch Mobile Insurance

The insurance market is evolving rapidly. The needs of new customers are growing very rapidly. There is a need for new sales channels. Customers want a better service. They need new channels of contact and access to policies and claims anytime and anywhere. The ability to provide customers with a friendly and easy to use Self-Service Channel is a major challenge for insurance companies. The development of mobile technologies and a growing number of users creates a business opportunity. It is also a challenge for companies to understand new tools and solutions to fulfill the needs of today's customers. In response to such needs Comarch Mobile Insurance was designed to support insurance business companies. It’s time for mobile insurance.

There is a growing business need for mobile insurance:

• Growing number of mobile phone users
• Mobile phones offer more advanced functionalities every day
• Skyrocketing number of consumers using smartphones
• The fastest growing distribution channel
• Mobile apps are the perfect answer for user expectations of affordability, value and flexibility
• Mobile insurance is a brand new tool for marketing, direct sales and company brand building support
• Claim reporting directly from the customer’s mobile device with a picture from the place of the loss make the claim service process faster

Application for Agents

The application uses the following functionality to mobilize agents for more effective and cross-market sales:

Quotation
•    data registration for premium calculation
•    step-by-step insurance simulation

Sales
•    insurance proposals and policy registration
•    customer handwritten signature collection

Post-sale policy service
•    premium collection
•    endorsements and renewals
•    claims reporting

Information
•    customer data
•    policy portfolio
•    overdue premiums
•    accumulated sum assured

Planning
•    contact planning
•    scheduler
•    notifications

Marketing
•    tariff information
•    product information
•    education materials
•    promotion materials

Reporting
•    agent costs
•    calculated commissions
•    sales goals achievement

Application for Claims Adjuster

The main features are:
•    fast customer service
–    claim automatically assigned to adjuster
–    immediate generation of tasks
•    real-time decision-making
–    registration of claim details
–    loss assessment
–    taking, storage and linking of photos
•    improvement of productivity
–    reminders of pending tasks and contacts
–    access to up-to-date information (claim, policy, customer)

Application for Customer

Provides an excellent self-service solution for the customers, which allows you to
•    simplify insurance operations without agent support
•    simulate insurance and pre-calculations
•    receive/send out automatic reminders of payments and car overhauls
•    use an insurance proposal wizard
•    take automatic photos of the insured car

Implementation of Comarch Mobile Insurance:

•    increases offer attractiveness for the customers
•    reduces operation costs by automation of insurance processes
•    puts emphasis on the market by introducing innovative services
•    strengthens loyalty
•    is a new promising distribution channel
•    has a technological advantage
•    is a solution orientated toward further development of service