Comarch has completed the first phase of implementing a mobile app for UNIQA agents that enables reading AZTEC codes from vehicle registration documents. This significantly shortens the process of insurance rate calculation.
‘The solution enables UNIQA agents to perform quotations more efficiently – they do not have to manually enter the vehicle data into the offer registration form’, says Tomasz Arciszewski, Director of Comarch's Production Center.
The application also supports agents of by giving them the opportunity to take, save and categorize photos associated with a policy, customer, or damage.
In Poland, data pertaining to vehicles with a roadworthiness certificate issued after October 1st, 2004 is encrypted in their registration documents in the form of a pictorial AZTEC code.
With a reader of such code, embedded in the app, the user can retrieve e.g. personal data or address of a vehicle owner within seconds, thus facilitating the sale of insurance policies or the auto claims adjustment.
The app, adapted for smartphones with iOS and Android systems, is one of the elements of the sales force portal - Comarch Insurance Agent Essentials, which has operated at UNIQA for two years now under the name of POS 2.0, supporting the daily duties of insurance intermediaries.
‘Our main goal with the implementation of the mPOS app integrated with our Mobile Sales Portal was to reduce customer service time, facilitate agent operations, and automate the data entry process. The app supports all agent communication processes requiring for documents or photos to be sent along’, emphasizes Monika Jaroń, Head of UNIQA's Project and Organization Department.
As announced by UNIQA representatives, the app will be successively expanded with additional functional areas increasing the productivity of agent network.
UNIQA in Poland is represented by companies of UNIQA TU S.A. and UNIQA TU na Życie S.A., which offer property, motor and life insurance both for individual and institutional customers. UNIQA TU S.A. was placed seventh on the insurance market in terms of the gross written premium in 2016. It is a leader of cooperatives and housing communities property insurance in Poland. 50% of cooperatives, 40% of housing communities and more than 500 thousands flats in Poland are insured with UNIQA. UNIQA TU na Życie SA (life insurance) is one of the most rapidly expanding insurance undertakings on the market. Thanks to a wide sales network and involvement of over 3 000 agents UNIQA is close to customers providing them with professional consultancy and assistance during selection of insurance. UNIQA products can be purchased within the exclusive sales network comprising approx. 130 centres, within multi-agencies and from broker and car dealers. 2016 and 2017 UNIQA was awarded the title Institution of the Year, granted by an independent website MojeBankowanie.pl and the title “The choice of the Consumer”. It is also a laureate of the competition ‘Reliable Employer’. 2014 UNIQA was also awarded the prizes among others: ‘Consumer’s Laurel – Discovery of the Year 2014’, ‘The Highest Quality - Quality International’ or the Certificate “Good policy”. UNIQA Insurance Group AG, European insurance holding with Austrian roots, is the companies' strategic investor. Find more at: www.uniqa.pl
UNIQA Group is one of the leading insurance groups in the markets of Austria and Central and Eastern Europe. 40 companies operate in 18 CEE countries. More than 21,000 employees and partners serve approx.. 10 million customers. UNIQA is the second largest insurance group in Austria with approx. 22% market share. UNIQA operates in 15 countries in CEE: Albania, Bosnia and Herzegovina, Bulgaria, Croatia, the Czech Republic, Hungary, Kosovo, Macedonia, Montenegro, Poland, Romania, Russia, Serbia, Slovakia and Ukraine. Insurance companies in Switzerland and Liechtenstein are also members of the UNIQA Group.