Customer and portfolio services

A high quality fund’s shareholders service is vital not only in terms of customer satisfaction, but above all, it translates into an increase in customer loyalty, and opens the up-selling and cross-selling possibilities for the fund management company.

Fund customer service solutions include:

• Customer call servicing - an application platform supporting customer services in the call center with the use of electronic (SMS, chat, mail) and voice (IVR) communication channels.
• Internet access to the registry - access to the records and client services (purchase, redemption, conversion of fund shares) via a web browser.
• Mobile access to the registry - access to the records and client services (purchase, redemption, conversion of fund shares) via mobile phone devices or PDA / Smartphone.
• Access to the transfer agent and the sales network data - information about the fund’s shareholders, the balance and history of records, purchases and redemption of funds in various distribution channels and sales networks, rankings of distributors and agents.
• Billing the transfer agency services - calculation of fees and commissions related to the services of fund valuation, data feed acquisition, fund operations settlement or register handling.