Retail banking

Go to: Electronic channels of customer service, Customer service at the branch and management of the sales network, Sales and support of credit products, Customer Portfolio Management, Marketing

Electronic channels of customer service:

• advanced banking system for retail customers, created with an emphasis on ergonomic user interface
• a modern mobile banking for handheld devices, especially for mobile phones
• customer service over the telephone by an employee of the Contact Center, as well as the mechanisms for IVR
• universal solutions for improving the security of Internet and mobile systems

Customer service at the branch and management of the sales network:

• complete work space for the customer and the cashier advisors, available via the web browser, reduces the time needed for customer service, facilitates the implementation of new advisers, and reduces the costs of maintaining IT systems
• CRM tools for employees of branches which support the functionality of a traditional front-end systems
• management of sales network and implementation of a commission policy
• products and services related to document management can reduce the duration of sales and after-sales processes

Sales and support of credit products:

• management of credit products in accordance with the approved credit policy - defining of processes, forms and printouts
• implementation of sales process for all credit products
• monitoring of active credit agreements
• the effective recovery of debts and debt restructuring

Customer Portfolio Management:

• clients management at the branch, and the operational management of the work of advisers in the branch
• advanced support tools for analysis and segmentation of customers

Marketing:

• creation of a modern corporate website and content management
• planning, implementation and accounting for marketing campaigns