Corporate banking

Go to: Electronic channels of customer service, Customer service by the advisor, Trade finance, Custody Services, Sales and support of credit products, Marketing

Electronic channels of customer service:

• advanced banking system for corporate customers
• customer service over the telephone by an employee of the Contact Center, as well as the mechanisms for IVR
• universal solutions for improving the security of Internet and mobile systems

Customer service by the advisor:

• complete work space for the customer and the cashier advisors, available via the web browser, reduces the time needed for customer service, facilitates the implementation of new advisers, and reduces the costs of maintaining IT systems
• CRM tools for employees of branches which support the functionality of a traditional front-end systems
• products and services related to document management can reduce the duration of sales and after-sales processes

Trade finance:

• factoring automation and electronic channels of contact with the debtor and vendor,
• trade finance with the use of such instruments as guarantees and letters of credit.

Custody Services:

• conducting of a securities account and handling of the custody department processes,
• communication with the National Securities Depository (ESDK +).

Sales and support of credit products:

• management of credit products in accordance with the approved credit policy - defining of processes, forms and printouts
• implementation of sales process for all credit products
• monitoring of active credit agreements

Marketing:

• creation of a modern corporate website and content management
• planning, implementation and accounting for marketing campaigns