Comarch Credit Process Management at CitiFinancial

CitiFinancial was a very demanding business partner. Comarch’s solution had to be both user-friendly for end users and as simple as possible to manage by bank administrators. Ensuring a high level of data security was also of great importance. The system was implemented in the outsourcing model. This model requires a greater number of testing procedures and raises the number of general requirements, especially in terms of the system host location and its internal architecture.

The 6-month implementation process was completed in the second quarter of 2006. It began with the adaptation of the business processes that ensure comprehensive customer service. Printed documents and forms delivered to customers are a key element of the credit process and Citigroup has very specific requirements as to their format (i.e. PDF files) and look. It was necessary to extend the existing PDF template technology to meet Citifinancial’s requirements.

The last phase of the implementation process comprised intensive application tests that verified process and interface quality, loan parameter configuration, file generation and data security. Security tests were also performed as a complement to functional tests; the former were indispensable before the system could be made available to a large and diverse sales network.

The CitiFinancial project confirmed that Comarch Credit Process Management is able to fulfill the highest expectations. Comarch CPM provides exceptional support for the online sale of financial products. The system’s mature functionality allows for the implementation of a comprehensive set of services that can be tailored to meet specific customer needs. A user-friendly interface and rich functionality not only decrease customer service times and eliminate a large part of potential mistakes in documentation delivered to customers, they also make independent financial agents more likely to offer CitiFinancial products. Sales training is another important element of the implemented functionality. Training continuously available through the application makes it possible to quickly react to changes.

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• Comarch Credit Process Management system at CitiFinancial - case study