Comarch Corporate Banking at ING

Dossier

Company ING

Industry Banking

Project objective Providing corporate customers with functional rich and pure omnichannel platform

Implemented solution Comarch Corporate Banking

Solution supplier Comarch

people with tablet

Key goals: experience and performance

Digital banking platform

that outperformed competitors’ and gave the bank an advantage in corporate banking

Large-scale automation

The scale, speed, integration, and reliability to enable large-scale automation of business banking transactions

One user interface

for all customers’ business needs, from cash management services, to trade finance, FX dealing, and liquidity management services, regardless of channel

Strategic flexibility

for further development and adaptation to new market trends

Staying Agile and responsive


ING first chose Comarch’s specialized Corporate Banking software in 2007. After strong initial success, ING began implementing a new Comarch platform with a completely redesigned UX and new features in 2014.

To speed up this new implementation, development was switched from waterfall to agile, the Comarch team embedding with the bank. This faster, more responsive development approach enabled the latest version of Comarch’s software to be available to ING clients in 2016.

ing interface laptop

A bank staying a step ahead

ING’s mission is to help its customers stay a step ahead in life and in business. Despite being one of the world’s biggest banks, ING also pushes to be one of the most agile, making banking more accessible for its 35 million customers worldwide.
When ING began working with Comarch in 2007, the bank aimed to automate the increasing volume of online transactions made by corporate customers. ING also wanted to grow its share of the competitive Polish market by becoming (and staying) a leader and innovator.

 

 

For us, the most important factors of IT projects are innovation, consistency and predictability. Comarch is a proven, reliable partner with vast potential and highly competitive products.

Adam Walendziewski
Deputy Director of Direct Distribution Channels
ING Bank Śląski

Results & customer feedback

Comarch’s Corporate Banking solution deployment gave ING:

  • Best-in-class corporate banking software, with a modern user interface customized for any business size
  • Constant cutting-edge updates such as integration for wearable technology, introduced in 2015
  • Opportunity for considerable growth – as of now the system caters to over 50,000 companies and 100,000 users

ing interface mobile

  • Today, ING is a top-three corporate bank in Poland in terms of market share.

 

  • ING has chosen Comarch’s Corporate Banking solution in Thailand and Romania, and Comarch works also with the bank in Belgium.

 

  • ING has also showcased Comarch as an innovator at conferences such as Finovate Europe, 2016.

businessman with laptop

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